lumennook Terms of Service

---

Welcome to lumennook. These Terms of Service ("Terms") set out the rules that govern your access to and use of the lumennook website, mobile platform, products, and customer services. By visiting our platform or completing a purchase, you accept these Terms and agree to comply with them.

---

1. Acceptance of Terms

When you access or use any service offered by lumennook, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not use our website or services.

---

2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority in the state or jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. You must not:
  • Commit fraud or submit orders that are false or unauthorized;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Try to breach site security, data infrastructure, or other users' accounts;
  • Resell lumennook products for commercial gain without our explicit written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

---

3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error exists, lumennook may correct the mistake and amend or cancel any affected orders before they ship, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

---

4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, contact support@lumennook.store within 1 hour of placing it. After an order moves into dispatch processing, it can no longer be canceled or modified.

---

5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

---

6. Intellectual Property

Every piece of original content on lumennook's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to lumennook and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

---

7. Limitation of Liability

To the fullest extent allowed by applicable law, lumennook will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

---

8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to lumennook's support team for informal resolution.

---

9. Changes to These Terms

lumennook may update or modify these Terms at any time. We will communicate material updates by posting the revised terms on our website. If you continue to use our website or services after any update takes effect, you accept the revised Terms.

---

10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: lumennook
• Customer Support Email: support@lumennook.store
• Customer Support Phone: 18326299070
• Physical Business Address: 13115 WHITTINGTON DR APT 1103, HOUSTON, TX 77077, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST